Privacy Policy Overview
1. Collection and Use of Personal Information
Types of Information Collected:
We collect personal information such as your name, contact details, date of birth, health history, and insurance information. This data is essential for delivering medical care, processing insurance claims, and maintaining accurate medical records.
Purpose of Data Collection:
Your personal information is used to:
- Facilitate medical treatment.
- Schedule and manage appointments.
- Conduct follow-up communications.
- Manage billing and insurance claims efficiently.
2. Protection and Security of Your Data
Confidentiality:
We implement stringent measures to safeguard your Personal Health Information (PHI) in compliance with HIPAA and other privacy laws.
Data Storage and Encryption:
All data is securely stored with advanced encryption protocols protecting digital and physical records.
Access Control:
Access to your personal information is restricted to authorized personnel involved in your care, ensuring your privacy is upheld.
3. Information Disclosure Practices
Disclosure for Treatment and Operations:
We may share your PHI with other healthcare providers, laboratories, and insurance carriers involved in your care. Phone numbers collected with SMS consent will not be sold, rented, or shared with third parties for marketing purposes under any circumstances.
Authorized Disclosures:
PHI may be disclosed to third parties only with your written consent or as required by law (e.g., public health reporting or legal compliance).
Business Associates:
We may share your PHI with third-party vendors assisting in our operations. These vendors are contractually obligated to maintain the confidentiality of your information.
4. Your Rights Regarding Personal Information
Access to Information:
You have the right to request access to your medical records and other PHI by contacting our Medical Records Department.
Amendments:
If your medical records contain errors or incomplete information, you may request corrections or updates.
Restrictions:
You may request limitations on certain uses or disclosures of your information, subject to legal and operational considerations.
Accounting of Disclosures:
You can request a log of instances where your PHI was disclosed, excluding disclosures made for treatment, payment, or healthcare operations.
Digital Communications Policy
1. Use of Phone Calls and SMS Messaging
Purpose of Communications:
We use phone calls and SMS messaging to provide appointment reminders, follow-up information, and general updates to enhance patient engagement.
Consent for Communications:
By providing your contact information, you consent to receive phone calls and SMS messages about appointments, treatments, and billing.
Right to Opt-Out:
You may revoke consent for communications at any time by contacting our office or replying “STOP” to an SMS message.
2. Communication Security and Privacy
SMS Limitations:
While we strive to secure all communications, SMS messages may not be encrypted. For sensitive matters, we recommend using our secure patient portal.
Phone Calls:
Phone calls may be recorded for quality assurance. All communications comply with HIPAA standards.
Patient Rights and Revocation of Permission
1. Right to Revoke Authorization
Process for Revocation:
You may revoke your consent for digital communications at any time by notifying us in writing or via the patient portal. This will not affect prior communications.
Impact on Care:
Revoking communication consent may limit timely updates but will not affect the quality of medical care provided.
2. Your Control Over Communication Preferences
Customizing Preferences:
You can update your communication preferences through the patient portal or by contacting our administrative office.
Consent Forms:
Consent forms outlining the types of communications you agree to receive are available for review and updates at any time.
Frequently Asked Questions (FAQs)
Q1: How do I know my personal information is secure?
We use advanced encryption, access controls, and adhere to HIPAA regulations to protect your data.
Q2: Can I stop receiving SMS or phone call reminders?
Yes, you can opt-out anytime by contacting us or replying “STOP” to an SMS message.
Q3: Will revoking my consent affect my medical care?
No, revoking your consent for digital communications will not impact your care, though it may reduce the efficiency of reminders.
Q4: How can I amend my medical records?
Contact our Medical Records Department to request amendments to your records.
Contact Us for More Information
For questions or further details about our Privacy Policy and Digital Communications practices, please contact us:
- Phone: 201-833-9500
- Email: Appt@Premortho.com
- Patient Portal: Log in to manage your preferences.